Refund policy

Return & Cancellation Policy

Made-to-Order & Final Sale Policy

All of our mousepads are custom printed to order specifically for you. Because items are produced on demand, all sales are final and we cannot accept returns or exchanges for buyer’s remorse, change of mind, or choosing the wrong size.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or with a printing error, log into your customer account at https://shopify.com/110355906909/account or contact us immediately at themousepadkingdom@gmail.com with your order number and clear photos of the defect. We will evaluate the issue and arrange a free replacement or a full refund. You do not need to ship damaged items back to us.

Exceptions & Non-Returnable Items

We do not accept returns on gift cards or items marked on sale. Custom-personalized products (such as mousepads featuring your own uploaded artwork or custom text) are strictly non-returnable.

European Union 14-Day Right of Withdrawal

If merchandise is shipped to the European Union, EU consumers have the legal right to cancel or return standard orders within 14 days of delivery without giving a reason.

  • Custom/Personalized Items: In accordance with Article 16(c) of EU Directive 2011/83/EU, the right of withdrawal does not apply to goods made to custom customer specifications or clearly personalized.

  • Standard Catalog Items: For standard, non-personalized items shipped to the EU, you may request a return within 14 days of receiving your package by logging into your account at https://shopify.com/110355906909/account or contacting themousepadkingdom@gmail.com. The item must be unused, in its original condition, and in original packaging. The customer is responsible for return shipping costs to our designated address. Contact us before shipping any items back.

Refunds & Order Status

Once an approved return is received or a damaged item claim is verified, your refund will be automatically processed to your original payment method within 10 business days. You can track your order and return requests anytime at https://shopify.com/110355906909/account. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, reach out to us at themousepadkingdom@gmail.com.